He took me into his office w/o any follow up testing being done, and began a HARD sales pitch for me to buy hearing aids. When I explained to him that I couldn’t afford them, he went into several options for purchase, none of which were feasable for me. He then began to ask if I knew anyone who could help me make this purchase. When I said no, it was as if he intended to do nothing else. He reluctantly gave me a 5 minute test in the booth with the beeping sounds. His test showed 50% hearing loss in both ears. I asked him to compare this to my hearing test last year, becasue last year’s test showed a 70% hearing loss, and a very thorough test was done. When I asked about the descrepancy, he backpaddled verbally and covered himself by stating “there’s a margin of error in the test.” There sould NOT be any margin of error when the test determines how the hearing aids will be set up for you! When I mentioned bringing a friend for a familiar voice test, he invited her into his office and stated, “well, I wasn’t planning on doing this, but since you asked…” I took the familiar voice test and missed over half the words. He continued his HARD sales pitch, and asked how my friend and I knew each other. When I said through church, he had the AUDACITY to suggest that I ask my church to help me purchase hearing aids!! He also asked me and my friend if we knew anyone else who needed hearing aids. Last but not least, when I told him I was going to check into getiing the DHHS of NC to assist me, he went into a long tirade about how they “take forever,” and “pick and choose” who l they want to help. Lastly, he asked my friend if she knew anyone she could refer. I was appalled by this entire situation! I will NOT be using these services again, as obviously, it’s all about sales, instead of assisting people with GOOD customer service and assistance!
This review (AccuQuest Hearing Centers Review) was originally published at Skeptic Files.
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