BMW Of North America LLC

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BMW Of North America LLC Customer Relations Dept. Liz Mulvey Very unprofessional, stated to BBB that she was there to help but her phone calls proved otherwise Woodcliff Lake New Jersey!!. I have a safety issue with my 2016 328i BMW. It is the same issue, that has been complained about to BMW by numerous individuals, the dealership also stated they knew of how BMW Corporate knew of this issue in other series and years, however the dealership stated they would do zero about it. (meaning corporate) I wrote the BBB and conveyed to them my issue, taillight issue that costs with parts and labor roughly 700.00. If you google 2016 328i BMW taillight issues, you come up with many…i.e. bimmerfest.com/forums/showthread.php?t=651979 and e90post.com/forums/showthread.php?t=769428 With everyone speaking of how BMW knows this, yet still thinks it’s OK to make cars that have this faulty device that costs a small fortune after warranty. They have recalled some, just not my series… ex: (from NBC news) nbcnews.com/business/autos/bmw-recalls-134-000-luxury-sedans-over-tail-light-problem-f4B11215107 When I spoke to this Liz Mulvey she stated that she required my VIN. I already knew it didn’t fall under warranty because the dealership told me so utilizing my VIN, but I understood she needed to check herself. However, she was of no help at all, because she was telling me things I already knew. I told her I wasn’t paying what the BMW dealership wanted, and she said well there’s nothing she could do. Really? Then why is she calling me? Because she felt obligated to “look good” with the BBB? She stated that because my car didn’t fall under warranty, and because I didn’t own a series/year that was being recalled, there was nothing she could do. She was very ignorant in my opinion, and snotty. She tells the BBB that I hung up on her, which I did when she stated she couldn’t do anything. I then see she writes them after I stated a lawyer would be involved and said that I didn’t desire to work with her. Which is funny, because she stated very clearly that because I wasn’t under warranty I would have to pay the dealership what they were owed? So, I said well that is weird since you all know of the problem in the 5 series. She says rudely, “you don’t own a 5 do you?” So she just made herself look good but she was and is of no help. Evidently you have to get a lawyer to show them that this is an issue is so many of their models and then they seemingly might want to talk. She knew in my BBB complaint that I would have my dad’s friend file suit, and she still lies and pretends like she was willing to fix this issue. If she was, she would have told me to take it to the BMW dealer and she would have BMW pick up the costs, but those words were never spoken, and she knows it. Buyer beware. They evidently hire in my opinion people who lie and think that’s okay.

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