Cuisinart san angelo Texas Review

C

Consumer’s Original Complaint : Please see the email I sent cuisinart. I sent pots and pans back under warranty for review and fixing. They did not do what they promised, see below.Dear Cuisinart,We talked to a CSR and did not get good service. On October 6th I checked in with Cuisinart through this email (all history below) and asked how we would know if the pans would be fixed for free, or if they needed to be paid for fixing. On October 6th I got this “The technicians will send an invoice if necessary otherwise the pans will be sent to you. If you have any further questions please reply

with history

to this email. We invite you to call our Customer Service Department at 1-800-726-0190

if you prefer. The hours of operation are 7 AM -11 PM EST Monday through Friday and 9 AM – 5:30 PM on Saturdays and Sundays

excluding major holidays.”” The technicians DID NOT send an invoice. Your repair shop just sent the pans back with the petty excuse “”we tried to call””. My wife is home all day raising our little girl. There’s no way she missed a phone call. I also emailed this address several times inquiring about what was going on. This service you have provided me is embarassing. If you are not going to be serious about having a manager call me and make this right

Add comment