Mar 10- booked tickets online…. rate changed called to get credit. They rebooked my tickets. Agent said they would credit the 2x $20 ticket fee. Unknown to me they credited the tickets(Mar 21 not the $40) Apr 2 called delta to confirm flight. Agent confirmed. Showed up Apr 3 to airport after 3 lines and lots of worry told they were refunded. had to repurchase the tickets. Return flight home cancelled by Delta. Apr 9 contacted Delta re the $40 they owed me in fees. Agree to refund. On Apr 14 I was charged an additional $20 from Delta. Had to contact Delta to try and recoup my now $60 in fees. This was a horrible experience with Delta and completely unacceptable. Contacted corporate office and sat on hold only to hear sorry have a good week. Delta does not allow customers to speak with supervisors by phone only customer service agents and they seem to screw everything up. nFlnClermont, FloridaU.S.A.
P.O. Box 20706 Atlanta, Georgia U.S.A.