Complaint: I returned a one way rental truck to their location after hours. I had just filled up the truck at a gas station approximately 3 miles away. In going over my credit card statement, I saw that the I was charged $41.07 from the drop off location. I called them to inquire as to the charge and was advised that the truck was not full and there was a $30.00 refuel charge + $11.07 in gas. I advised that I had the receipt from the gas station which shows I put in $66.56 in diesel. The answer I received was that the receipt shows only that I put diesel in the truck but does not prove that it was full. I asked what could be done to remedy the concern and was advised nothing because they were right and I was wrong. I am not sure about anyone else, but when the pump shuts off, I look in the tank and it is full, I consider the tank full. Why would I put in $66.56 worth of diesel, have the receipt in my hand, and have them dispute it so that they can charge me another $41.07. Needless to say, I will not be renting from Budget Trucks anymore and certainly not Hamilton Road Self Storage. Disgruntled consumer Dublin, OhioU.S.A.
Tags: Auto & Truck Rental
Address: 4350 South Hamilton Road Groveport, Ohio U.S.A.