Complaint: Two years ago I bought an HP coumpter from the HSN from their tv show. The only reason I bought from them was it came with a lifetime service support thru a company called VTEC. VTEC phone and website are shut down. There is a law sute filed in federal court in Ft Myers Fl. for fraud. And the Fl. AG. is also looking at them. HSN has known about it has not called, emailed, mailed in any form a notice to customers. If you tried to use it then you found out. I bought a program that was 24/7. What HSN wants to do is transfer you to a new company. Put they are not 24/7 you have to call HSN when they are open to get transfered. HSN will not give you anything in writing as to who they are, What they will do. Where they are out of. NO credit for the fact that this is no longer 24/7 service which is why I bought this in the first place. It took 30 min. and 3 differnt pople to get this much. HSN does not have anyone at customer service who can give you any information. ANd know I wonder what info this VTEC was able to get from my coumputer, than to HSN not keeping up or giving an type of warning to customers.
Tags: Computer Service & Repair, Computer Training & Education
Address: St. Petersburg, Florida United States