Need A Lot of Improvements, Not Recommended
Working with the Hudock Capital Group is a nightmare. The advisors at this company donít respect boundaries. My advisor from this company has crossed boundaries multiple times and I donít feel comfortable because of that. The leadership of this company is quite disappointing because it doesnít accept any kind of criticism. Everything goes well here if you donít complain about anything. As soon as you face a problem and feel the need to point this out, youíd think you have started talking to the wrong people. These people donít respond to any complaints and donít address any kind of criticism. I am tired of working with these people.
Hudock Capital has changed my entire perspective on how the financial advisory industry works. I thought they focused on client services but thatís not the case here. At this place, the company doesnít care much about the clients.
Financial advisors used to focus on their clients. I have worked with many service providers. They tend to focus on improving their services and accept criticism with open arms. After all, it helps them find their weak spots so they can work on them and provide better services to their clients. But at Hudock, that doesnít happen. You can send them countless emails, but they wonít take any action. In fact, they would pretend as if they didnít receive any of your emails.
There are some professional boundaries between a client and a service provider. Neither the client nor the service provider should cross them. If a client crosses those boundaries, then the service provider can tell them no and if it happens again, they can stop offering their services to that client. Similarly, if a service provider crosses a line, the client can complain about the same with the company. But what would the client do, if the company wouldnít address the complaint at all? How should I react then?
I have tried to contact the leadership at the Hudock Capital Group about these incidents but they donít respond to my emails. Itís clear that they donít care about their client service. Iím hoping that they will read this review and take notice. Maybe my review will help them self-reflect and identify the problems they have currently. If, on the other hand, they choose to respond to my complaint like they did before, then thereís nothing that can help them.
About Hudock Capital Group
Hudock Capital Group is a financial services provider based in Williamsport, Pennsylvania. They have around 7-10 advisors working there and have hundreds of clients. Their office is located at 400 N, Market St #200, Williamsport, PA, 17701. The leadership of this firm has decades of experience in providing financial advice. However, I believe they have become careless in terms of client service and no longer care about their clients like they used to. My primary issue with this firm and its leadership is that they didnít respond to my complaint and acted as if nothing happened. It feels very insulting and disrespectful that they didnít care about their client. One of their advisors crossed the line and yet, they act unaware of it. You should respect professional boundaries and this is something one of their advisors doesnít know about.
Hudock Capital Group Review: Conclusion
Hudock Capital Groupís advisors donít respect their clients. In my experience, the leadership of this firm doesnít like any kind of criticism from its clients no matter how serious it is. I donít think anyone should do business with a company that doesnít respect its own customers.
One of their advisors had crossed the line yet when I complained about this incident with the firm, nothing happened. They are deaf when it comes to a clientís complaint.This review (Hudock Capital Group) was originally published at Gripeo. To read the full review, go to – www.gripeo.com/hudock-capital-group/