I hired this company to help me pack a U-Haul truck prior to a move. During the packing of the truck, one of movers stepped on the top of a bookcase and completely destroyed it. The employee admitted to this by pointing out to me and my brother what he had done, and he apologized. I contacted the owner and sent him photos at the time. He said he was ex-military and would do the right thing. He told me to get estimates on the repair and get back to him after I moved. Well, at the other end of the move a few things became clear. (1) The bookcase was completely destroyed and would cost around $600-$700 to repair. (2) My roll-top desk, which had no furniture pads placed on it, despite the fact that the movers left ~15 pads unused, had a huge gouge in the top, which cost me $320 to have fixed. (3) My office desk had a piece of the veneer sliced off as well as a large number of dings, which cost $360 to repair. (4) Other items were damaged in the original packing as well including a microwave. I tried to be reasonable with the owner. Even though the damage has over 2K, I only asked for $500. After I sent him the receipt for the work and the estimates, the owner kept stringing me along, asking for more information, saying he would call me, etc. I hired Jason’s Last Minute Moving through MovingHelp.com who has a policy of not accepting comment after a certain point. It was after that point that the owner stopped being reasonable about the matter, and our communications have ceased. I want to file a lawsuit against him, but I can’t find any official mailing address for the business other than a UPS box number, which he lists as an office suite. In his advertising it is not obvious that his suite number is in fact a box number. I have filed a complaint with the Better Business Bureau. My recommendation is not to do business with this guy. I consider him to be dishonest and his practices to be deceptive, and shady. If you run into any problems with your move, you are out of luck.
This review (Jason’s Last Minute Moving Review) was originally published at Holy Smoke !.
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