Received a travel voucher as a “goodwill gesture” from Kenya Airways as a compensation for poor onboard service. Travel voucher proved useless. Waited for a whole year to redeem. Just booked again with Kenya only to redeem this voucher. Incompetent procedures and staff knowledge resulted in voucher being worthless and I’ve sadly just been roused into purchasing five tickets thereon again at full price. Complete lack of any customer support with generic messages responding to my complaints. Nobody there takes time to read or try to understand customers dissatisfaction or frustration. Poor service from Margaret Gathuru and Joyce Nzau at Kenya guest support. The team from the Dubai sales office have sadly also not assisted and left me feeling even more agitated. Still awaiting for some customer satisfaction from anyone at Kenya. False promises from all.
This review (Kenya Airways Review) was originally published at Skeptic Files.
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