Kroger, Kroger Fuel Flint Michigan


Complaint: Kroger advertises a discount on gasoline purchases based on the amount of money you spend the month prior. Several times I have spent over $750 in one month to qualify for the 50 cents off per gallon of gas. As had happened in the past, I experienced a fillup where my receipt showed a 3 cent discount instead of the 50 cent discount. I asked the customer service desk at my local Krogers what I should do about not receiving the discount and was told that the machine must’ve been down (“It does that a lot lately””) and that all I had to do was call the 800 number for the credit. Cool. I call the 800 number and my information is taken and a promise is given that I’ll get a phone call back. Note that I gave both a daytime and evening phone number. I receive a message on Friday EVENING (February 1st) on my work phone from Chad at Krogers

Tags: Gas Stations

Address: who leaves a message that I’d only used 3 of the 4 fuel fillups

Website: I would not have received his message until AFTER my time allotment

Phone: that I should be “”all set”” as I had until the 3rd to use another fillup. Huh? One

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