Complaint: Not a huge rip-off but something needs to be stated. I went to the Les Schwab in Bellevue to get a tire repaired. I gave the tire technician the unique key to remove my lug nuts. He said he would put it back in the holder in my wheel well when he was finished. They fixed the tire and sent me on my way. Got a flat about a month later and guess what, no key to take off tire and put on spare. Called Les Schwab and notified them of the small issue. Customer service person was busy and said that they didn’t have it. I then asked the building manager to replace the $27 socket and he said no. His staff always puts the key back he exclaimed and it was now a dead issue. He was very unpleasant and very defensive even though I was very polite. So I just went to VW and bought another one because I wasn’t going to make a huge issue out of it. I have purchased two sets of tires and a set of very expensive wheels previously and have had little issue with them. But he was so unpleasant that I will not buy from Les Schwab ever again. They have now lost a good customer. If you do take your car there, be sure to asked them to return the key directly to you. You do not want to be stuck on the side of the highway in the middle of the night with a flat tire without a way to change it. Jesse Seattle, WashingtonU.S.A.
Tags: Auto Tire shops
Address: 2011 148th Ave Ne Bellevue, Washington U.S.A.