Masters Automotive Company Complaint


Dear sir “I am writing to complain about a a 3008 Peugeot car MODEL 2019 Motor no. : G2490633 VIN (chassis number ) : 013929 that I purchased from your company on the 14th of February at your location Masters Automotive 28 Tayaran street, Nasr City, EGYPT for a cost of money = 35, 294 $ And after 3787 km i started to hear a noise from the gear box Until for a sudden the car stopped and was not moving while i was travelling between cairo and Beni Suef that is away from cairo 130 km Upon agency inspection to know the reason for What happened to The car caused this sudden stop I have been told by the agency after investigation that the gear box is totally damaged due to missing of one of three Basic screws that is used to hold the gear box firmly but unfortunately it was missed during manufacture in addition to erosion of 2nd screw As a consequence of that the gear box was totally damage i was under stress putting my life And my family in great danger I have been told that the car was taken to maintenance which i totally refuse As i request either to have a new Peugeot car replacement Or refund to have my money back As a dedicated customer i hope u will work to resolve my problem and to find a resolution And i hope you take my complain seriously Please find attached a copy of my receipt, along with a copy information regarding the serial number and date of purchase

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