I used Mercer’s storage business, Hillcrest Storage, for nearly two years, and almost always paid my fee on time. I paid through the end of March, but when I came to collect my belongings on the last Saturday of that month, I found the unit surrounded by a gate which had been put up without notifying me. I called frantically, to ask how to retrieve my stuff. No one responded to my call for FOUR DAYS, at which point I was given the gate code, which was of no use, since it was now midweek, and the first day of a new, unpaid month in which I had never intended to keep my stuff in storage. Now, Mercer is trying to get me to pay for another month, since that particular locked-out Saturday had been my last chance to borrow a truck and enlist the help of a few friends. In addition to the extra 50% fee he is trying to extort from me for not paying for the extra month, I have been sent a notice telling me that my things will be disposed of at the end of this month, which is TWO MONTHS EARLIER than what is stated in the contract I signed two years ago. And Mercer will NOT return my calls. Extremely dishonest people. I cannot, in good faith, recommend dealing with such slimy people, and I do not know how someone like that sleeps at night, knowing that he is stealing someone else’s earthly comfort and wealth.
This review (Mercer Realty Inc. Review) was originally published at Holy Smoke !.
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