Complaint: Merchant’s used to be good, and supplied a $15-23 oil change, depending on coupons or other factors. Not bad. I was a customer for 3 years. Tire Kingdom bought them out, and their price went to $29.99 for the cheapest oil change. Fair enough, I could have just walked, but I needed an oil change one last time as there was no where else to go at the time. When I got the bill, it was $36 and change. They had added oil disposal fees, shop fees, and taxes upon that. Imagine, $36 for an oil change when it was $20 a couple weeks before. The problem here is that the other fees are not advertised, and these are normal operating costs for any business and should not be passed to consumers. Do you pay $1 at McDonalds for new grease for the fries? Do you pay a paper-cut hazard fee to the employees at the IRS? No, and you shouldn’t pay disposal and shop fees, especially when the are not advertised. The moral of the story is Do Not Go to Merchant’s Tire and Auto or Tire Kingdom until they charge fairly. Chris Manassas, VirginiaU.S.A.
Tags: Auto Tire shops
Address: www.tirekingdom.com Manassas, Virginia U.S.A.