Prichard Heating and Cooling Livonia Michigan Review


This company was a referral from the Home Advisor Site. I had a new furnace and central air installed. Everything seemed to go fine at first. I was supposed to have an inspection done on the work. After a month went by I realized no one called me for the inspection. I called the city and was informed no permt was pulled. I called the company and asked why the permit was not pulled. They were to call me back. No one called me. I called them again 2 weeks later and still no one returned my call. I then called the credit card company to dispute the charge. That was when they finally returned my call. After confirming with the city I then scheduled the inspection. It did not pass. There were a couple of things the inspector found and would not sign off on the inspection. I called the company and they did come out to find out what needed to be done. They told me they would call to schedule the repairs. I waited 2 weeks and no one called me. I called them and was told I was told “I fell thru the cracks””. I scheduled half a morning off work so that they could come out and fix the inspection issues. When they did not show up by the time they said they would I called them. They did not bother to call me to let me know no one could show up that day. Customer Service is non existent with this company. Once you pay them don’t expect them to follow up on anything. I am still in dispute with them with my credit card company. They were also have supposed to file my rebates which I also found out they never did.”

13335 Farmington Rd. Livonia, Michigan USA


Cooling & Ventilation, Heating

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