Pyramid Collections Eden North Carolina Review


The first time I ordered from this company was August 22, 2014 and it was online. I ordered 2 dresses, paid by debit card and while ordering it listed one of the dresses was on back order. About 10 days later, I received my dress that was on back order. It was advertised as purple when it was actually burgandy. As figured I was just deal with it for now since it’s my second choice and the other dress is my first choice. I needed the dresses by Oct 12th for an international cruise, to wear for Captains Dinner. I ordered in plenty of time in case I have to take them in to get altered. The end of August I was happy to see my other dress show up. I excitedly opened the box to find out they sent me completely the wrong dress. Not the size was wrong but the whole dress couldn’t have been further from what I ordered. The invoice was in the box and it said the correct dress I ordered, strange. So I sent the dress back the next day, not being to happy that I had to pay postage for the other dress to come (the one that didn’t) and to send the wrong one back, when this was the companies fault. I wrote on the invoice that this was my first time ordering from them and I was not to happy so far and could they send the correct dress that I had already paid for. I was told that the insured package would arrive in 3 days and I had the tracking number. The package did arrive to the company in 3 days (I checked it). To make a long story short, from that time until today, I have sent 5 e-mails, 2 letters and made 2 phone calls to the company. I have not recieved anything from them, e-mail, call, nothing. Their “contact form”” is a joke. All you get is a computerized generated e-mail saying within 24 hours someone will address the concern

well no one does. My e-mails

never got answered

so I made a phone call approx. on 9/14/14 to costumer service. The man who answered the phone

could not have been more rude. I calmly asked him what is the status of the dress I ordered. He was extremely rude saying

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