Safeway Food & Drug Antioch California Review


This is in regards to an incident that occurred at Safeway store located in Antioch, California on Sunday, June 22, 2003. nOn Sunday I purchased some fish from the Safeway store in Walnut Creek. On my way home from the grocery store, I noticed that the fish had an awful smell and the color looked bad. I decided to take the fish back to the store in Antioch, California where I live. My intention was to purchase some other fish after returning the fish at the customer service booth. nWhen I entered the store in Antioch with the bag of fish that included 4 packages of fish. I handed the customer service clerk the bag of fish and explained to him that it was bad. He agreed as he commented about the smell. He then began to give me a credit refund for the fish. I asked if he could put the refund back on my card, which I used to purchase the fish. nAs he was finishing the transaction, he handed the fish to a bagger and asked the bagger to take the fish to the back and throw it away. The customer service clerk then came from behind the counter and begin fiddling around at checkstand one. I signed the receipt for the transaction, but just as I was completing that the guy from the seafood dept came. nHe started saying “Ma’am

we can’t take this back

this is not from our store. What do you want me to do with this? This is not from our store. We can’t do anything about this

these are not our tags. What do you want me to do with this? I can’t do anything with this.”” “”Since this is not from our store we could take a loss on it.”” So I replied

“”What do you want me to do with it? What am I supposed to do with this? Am I supposed to take it home to my family and feed some bad fish to them? You can smell it and see that it is bad.”” He replied “”I see that it’s bad but what am I supposed to do with this? I can’t do anything with this?”” nHe began to tell me that seafood was a different department and then said o the customer service clerk

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