Hi smart com, Last sunday, aug. 18, I registered for allout30. Then smart replied with” awesome! You can now enjoy 300mb+100mb fb every day + 30 mins calls to trinet + unlitext to all for 2 days with all out surf 30. Sadly, when I tried my internet, it was not served but my load balance was deducted php. 30. I’ve been availing this promo frequently but it was the 1st time that smart failed on this one. The following day, I contacted 888-1111 for help. A technical guy gave some tips to correct the failure but when I tried it, it was not effective. Then when I checked my load balance, I was surprised that the call was charged on me when I even asked the tech guy if the call was free and he confirmed. I was very disappointed that almost all of my prepaid load was consumed without me enjoying anything. Pls. Help me get my load back and fix my internet. Regards, smart customer
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