SunTrust Consumer Care Review

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Received email from Institution about three failed attempts to log onto website. Do not have account with Sun Trust. Forwarded email to Sun Trust Fraud Dept. Attempted to call Institution at: 800-477-8994. Immediately auto answer attempted to provide unsolicited services. When prompted to press "#" to move to next menu once again offered unsolicited services or products through six menus. Was never able to speak to Representative at this number. Called different number: 800-786-8787, finally spoke to Representative who appeared not to care but was advised information would be passed on to Fraud Dept.I seemed strange that the 800 number for a Financial Institution to report fraud would attempt to provide unsolicited products or services to consumers complaining.SunTrustDear Customer,Our records shows that your online session has been blocked due to the following reason.(1) Log On attempts with invalid information such as your E-mail Address and mothermaiden name.(2) Inadequate update on your SunTrust Bank Online Account.Please verify your immediately, sign on to Online Banking at www.suntrust.com .It’s important that you do not close your browser window in Online Banking before verify the account. Closing the window disables your account and you’ll have to start over.Thank you for banking with SunTrust.Sincerely,SunTrust Customer CareSunTrust Bank, Member FDIC. ©2019 SunTrust Banks, Inc. SunTrust is a federally registered service mark of SunTrust Banks, Inc.SunTrust Client Commitment: SunTrust will never send unsolicited emails asking clients to provide, update or verify their personal or account information, such as passwords, Social Security numbers, personal identification numbers (PINs), credit or Check Card numbers or other confidential information. As always, SunTrust respects your privacy.This email was sent on behalf of SunTrust Customer Care.

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