Paid for necklace with 2 names. Received a necklace with 2 names, just not the 2 names I ordered. On request to get the correct item produced they said via email they were negligent, apologised and said the correct order would be received as per policy, within 15 days of receipt of the original order. That was in November 2017. It’s now February 2018 and the last email I received from them this week indicated I had to pay an additional $15US to get the correct order shipped. No way. I’ve been ripped off all my money. They have refused to refund the total amount. I’ve now reported them to the Ombudsmen.


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