Complaint: I went to toyota of glendale after i had a tune-up done on my car. i told them that the car was stubling and hesitating at times but mainly when i trying to go faster. they charged me $80.00 for a diagnose. they told me that i needed to relace the engine ignitor which they did not have at this time (it was a friday-8/5/05), they would not be able to get the part till tuesday. i was not able to wait as i had to work on that day. and that the part would cost about $325.00. so i went to other auto and told them what toyota said that i needed done on my car and they said they could replace this part the next morning for me at the cost of part $220.00, and labor of $37.50. so i told them i would have them do it as toyota said that i needed the part replaced. and that they could do it faster and cheaper that toyota said they could do it. so saturday morning on 8/6/05, i replaced the part and the car seemed to run better, but then i got on the freeway and it started to do the same thing and i was getting mad. so i talked the guys at work and was told that the part i had replaced was wrong that my car would not have ran if it was that part. so i went to a shop one of the guys recommened that would not ripp me off. and found out that the problem was that i had put in the wrong spark plugs and had them replaced and the car ran fine and has sence then. i went back to toyota and they told me sorry we can refund me the $80.00 but that i had the work done somewere else that they would not refund me the $275.65 that i paid to pepboys as they didn’t do the work. i feel that this is wrong as i would not have had the work done there if they had the part at toyota i would have had the work done at toyota at that time. I feel THAT TOYOTA should have given me the money back that i had to pay out as it was there diagnoses that was wrong as i would not have had the part replaced if they hadn’t told me that was a bad part. i feel that i was ripped off by them because i was just doing what they said that need to be done to fix my car……… Laura sun valley, CaliforniaU.S.A. sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Ripoff Scams, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Tags: Auto Dealer Repairs
Address: 1260 S. Brand Blvd. Glendale, Ca 91204 Glendale, California U.S.A.